Relationship Management is Key in a Richmond VA Realtor

Relationship Management is Key in a Richmond VA Realtor

One of the things I pride myself on as a Richmond VA real estate agent is relationship management with my buyers and sellers. I don't view my services as transactional, I see them as forging a partnership, and in many cases friendships, with my clients. My family recently sold our property in Glen Allen and moved twenty minutes across the River to Midlothian. (Read all about it here: When the Tables are Turned - a Realtor Becomes a Buyer and Seller) As the listing agent on the Glen Allen house, I was grateful to work with a fabulous buyers agent on the other side of the deal. Communication flowed and it has continued. I can not wait to work with this agent again! As the buyers agent for our new Midlothian home, I found the transaction a little more difficult. The listing agent didn't have the same sense of urgency that I did, but that happens. What has been frustrating since the closing is the listing agent doesn't seem to care much about relationship management. You see, we keep receiving mail addressed to the previous owner. I have sent the listing agent several messages letting him know and suggested he contact his former client to have them fill out a change of address with the post office. The mail continues. In addition, I assume the seller has a rental property as a blank envelope was left in our mailbox. We opened it, thinking a neighbor put something in to say hello, and it was a check for the seller. The check says "January Rent" on the memo line. Once again, I sent the listing agent a message informing him of this and still no response. This made me think about how relationship management is key in a Richmond VA Realtor. All of my past clients know they can contact me at any time for a recommendation to an electrician, to assist with a home warranty issue, or just to schedule lunch so we can catch up. One of my clients received several packages after closing in the name of the previous owner so they called me and I coordinated a pick up with the listing agent. That agent GETS IT. They sent a courier to pick up the packages and they had them delivered to their former client - likely a client for life. If you are thinking about hiring a Richmond VA Realtor to assist you in buying a home or selling your property, be sure they are committed to your needs long term and not just until the commission check has been cut. When you follow the Golden Rule, you can never go wrong. As for the mail, we had to start writing, "MOVED", on the envelopes and placing them back in the mailbox. I am not sure what to do with the rental check. Most likely I will drive to the address on the check and build a new relationship with the renter. It isn't my responsibility, yet it is the right thing to do. Thinking of selling your property or purchasing a new home? Contact me, Shannon Milligan at the RVA Home Team with eXp Realty, today to see what it is like to be part of a TEAM!

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